If you're using Windows OS - Windows will create an exclusive connection to the device when an application requests it and prevent other applications from contacting the controller. Therefore, when using MIDI software on a Windows 10 or 11 machine, please ensure that all other MIDI software are closed (DAWs, Tunnels, Splitters, Editing Tools, etc.) before clicking “Get Started” on the editor tool.
If you're using Mac OS - Mac OS allows for multiple MIDI input/output paths from each device, allowing the editor and your software to function with the controller at the same time.
Important:
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Connect
Connect TRIDENT PRO to your computer via the USB cable.
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Brower
Use Google Chrome or a webbrower that supports MIDI
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Close other apps
Make sure no other application is using MIDI devices (DAW, Midi Monitor...)
Checking MIDI connection...
Customize Trident Pro
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NOTE: All fields must be populated before pressing the “Update” button, even if they aren’t being changed.
Choosing a selection results in a full page refresh.